Student Support and Services

What can SEZ help you with?

You can bring any enquiry to SEZ.  We aim to answer most enquiries there and then, but if we don’t know the answer, we will know someone who does! We can help with the following kinds of enquiries.

1. Your course eg. module and tutorial information, timetables, dates and times of assessments, who to go to in your School for what type of course or study enquiry.
2. Your student record eg. address and name changes, transcripts, your student card, grades, HEAR etc.
3. Understanding academic regulations, including how to apply for mitigating circumstances including extensions and deferrals.
4. IT issues and queries eg. submitting your coursework online, your IT account, getting your personal device connected to wifi.
5. Borrowing AV equipment and booking study space.
6. Making payments to the University (tuition fees, accommodation, graduation)
7. Obtaining letters and forms eg. Council Tax certificates, confirmation of student status letters for banks, landlords etc.
8. Use of services available in the library building eg. laptop lockers, booking group study rooms, borrowing books listed on your reading lists.
9. Residences including availability, reporting problems, pick up drop off keys etc.
10. General information eg. private accommodation, local amenities, registering for doctors, dentists etc.
11. Signposting to specialist services eg. Student Association, Careers, Disability, Counselling, Mental Health, Funding advice and International Student Support.