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Biography
As Director for BT Business customer service, Andrew is responsible for managing the customer experience including new contracts implementation and faults and repairs for BT’s Corporate & Small/Medium Enterprise (SME) business customers together with Billing in the UK.
Andrew joined BT in 2011 having previously held a number of senior management and leadership positions at Sky Plc and Royal Bank of Scotland Plc.
Andrew has vast experience of customer service & large scale people operations together with programme & delivery management roles in the UK and Internationally.
He holds an MBA from Edinburgh Napier University Business School and resides in Perthshire.
Register of Interests
Paid Employment
BT Group PLC
Directorships etc.
BT Scotland Board.
Significant involvement with any organisation with which the University might do business
BT Group PLC
Position(s) of authority with any organisation(s) whose policies and decisions might be supposed to impact on the University
N/a
Significant Pecuniary Interests
N/a
